Help & FAQ

Thank you for contacting ShutterYou and ShutterBooth! To better serve you, we have compiled a list of frequently asked questions to address your inquiry. We hope that an exciting, one-of-a-kind ShutterBooth Experience is part of your next event.

 Unable to find your photos?

It typically takes 3-7 business days, after the event, to review and upload the photos to the online website.  If that time has passed, the local ShutterBooth office that was a part of the event will be able to help you locate your gallery.  Find your local office here:

Photos are kept on for one year after the event date.  If the event was more than one year ago the photos will be unavailable.


Digital Prints

If you order the digital print it is yours.  You may print it as many times as you’d like.   You will receive an email with a copy of the file, and you can print it on a home printer,  or opt to upload the file to have it printed at any photo lab.


Selecting an individual photo

To select an individual photo, click on your photostrip and hover your mouse over an individual photo (say the top image) it will darken and "Select This Image Only" will appear on the photo. At that point, click the image.  The image will  open in a new window.  A new menu of options will appear.  This is where you can choose wallet sized prints, 4 x 6 prints, 5 x 7 prints etc.


Complete set of prints

When you order the complete set of prints you will receive one copy of each strip or grid that was taken at the event!


How Do I Download My personal gallery?

Here are instructions to request the zip file:

First please log-in to your account, you should see the "Download Gallery" tab in the gray box to the right of your photos.  (It's in the Manage Gallery section of options)

Once you click to download your photo gallery, you will see a message that an email will be sent to the email on your ShutterYou account.  Depending on the size of your gallery it will take anywhere from a few minutes to a few hours to receive your email.  In the e-mail will be a link to the digital download. 

Once that process starts, it again takes several minutes (depending on the size of your gallery and the speed of your Internet connection) to download the zipped file.  The file will be named gallery followed by several numbers, so you may want to re-name the files to make them easier to find later. 

After the zipped file is downloaded you also need to click the "extract all files" near the top of the folder, to be able to see and use the files.  You will have the option to save the files to a more convenient location on your computer, and or/ rename them at this time as well.

Your e-mail link will be active for 3 days once you request it from our site.  After the three days the download content is deleted, so you want to be sure to open the email, and download the photos within that time.


Interested in ShutterBooth for your event?

If you are interested in having ShutterBooth at your event please reach out to your local office.  They will work with you to create a package that fits your needs.

Will I have to become a member of ShutterYou to view the photos?

No. ShutterYou does not require you to register in order to share or view photos from an event you attended. You can view, share and download low resolution images without ever giving us any information!


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